Privacy Policy

Welcome to Remiliux (“Remiliux,” “we,” “our,” or “us”).

This Privacy Policy explains how Remiliux collects, uses, stores, protects, and discloses information when you access or use the Remiliux website, CRM platform, Marketplace, and related products, features, applications, and services (collectively, the “Services”).

Remiliux is a technology platform designed for real estate investors, wholesalers, acquisition companies, dispositions teams, brokers, and other approved business users to manage relationships, communications, leads, properties, transactions, workflows, and marketplace activities.

By accessing or using the Services, you acknowledge that you have reviewed this Privacy Policy. Where applicable law requires consent to a particular processing activity, Remiliux will obtain the appropriate consent.

We collect information that is reasonably necessary to provide, secure, maintain, and improve the Services. The categories of information we may collect include the following.

Account and Business Information

When you create an account, subscribe to the Services, apply for Marketplace access, or interact with Remiliux, you may provide:

• First and last name
• Email address
• Phone number
• Company name and business address
• Username and password
• Profile photo
• Billing information
• Tax information, where applicable
• Business registration information
• Professional or business information
• Verification information and documents submitted during the verification process

Passwords are stored using appropriate security measures designed to protect account credentials.

CRM and Customer-Provided Data

When using the Remiliux CRM, customers may create, upload, import, or otherwise process information such as:

• Contacts, leads, buyers, and sellers
• Companies and properties
• Property information, notes, and tasks
• Pipelines, tags, and custom fields
• Documents and attachments
• Email templates and internal communications
• Transaction information
• Call or communication records
• Other information configured or entered by the customer

Customers are responsible for determining what information they upload to the CRM and for ensuring that they have the appropriate rights and permissions to process that information.

Marketplace Information

When you apply for, access, or participate in the Remiliux Marketplace, we may collect information associated with your Marketplace account and activities, including:

• Investment criteria and Buy Box preferences
• Preferred markets and property types
• Purchase price ranges and rehabilitation preferences
• Company information and business history or experience
• Verification information and supporting documents
• Public business information
• Property interests and saved properties
• Offers or expressions of interest
• Marketplace activity and purchase history
• Communications relating to Marketplace activity
• Account status and verification status

Certain Marketplace information may be displayed to or shared with other approved users where reasonably necessary to operate the Marketplace, facilitate transactions, communicate with participants, or provide Marketplace functionality. The information made available to other users may depend on account type, verification status, Marketplace functionality, user settings, and the nature of the transaction or opportunity.

Communications and Integrations

When you use communication, scheduling, or integration features, Remiliux may process information such as emails, calendar events, meeting information, appointment requests, messages, customer support communications, notification preferences, communication logs, integration data, and information provided through connected third-party services.

Where you choose to connect a third-party service to Remiliux, the information available to Remiliux will depend on the permissions and functionality provided by that service.

Automatically Collected Information

When you access or use the Services, we may automatically collect certain technical and usage information, including:

• IP address, browser type, device type, and operating system
• Login activity and session information
• Pages and features accessed, and referral URLs
• Usage statistics and error reports
• Approximate geographic region
• Cookies and similar technologies
• Security and authentication information
• Information regarding interactions with the Services

This information helps us operate, secure, monitor, troubleshoot, and improve the Services.

Remiliux uses cookies and similar technologies for purposes including authentication, secure session management, account security, user preferences, website functionality, platform performance, analytics, fraud prevention, security monitoring, and service improvement.

Additional information about our use of cookies is available in the Remiliux Cookie Policy.

Remiliux may use information we collect to:

• Create and manage accounts
• Provide and maintain the Services, including CRM functionality
• Operate the Marketplace and process Marketplace applications
• Verify users and businesses
• Facilitate interactions between approved Marketplace participants
• Display Marketplace opportunities and related information
• Support property and transaction-related workflows
• Process subscription payments and provide customer support
• Communicate with users regarding their accounts
• Send service-related notifications and personalize user experiences
• Improve platform performance and develop new features
• Monitor usage and system performance
• Detect, investigate, and prevent fraud, abuse, and unauthorized activity
• Protect users, accounts, systems, and Marketplace integrity
• Enforce our agreements and policies
• Comply with legal and regulatory obligations
• Respond to lawful requests from government authorities
• Resolve disputes and protect our rights, property, and Services

We do not sell personal information in exchange for monetary consideration.

The Remiliux Marketplace is designed to provide a controlled environment for approved real estate professionals and business users. To maintain the integrity, security, and quality of the Marketplace, Remiliux may review and verify Marketplace applications and accounts.

Verification may include identity verification, company verification, business registration information, professional information, business documentation, investment history or experience, public business records, contact information, supporting documentation, and other information reasonably necessary to evaluate an applicant.

Remiliux may use internal processes and third-party verification providers to assist with these activities. Marketplace approval is determined by Remiliux in accordance with its eligibility requirements and applicable policies.

Remiliux may deny, suspend, restrict, or revoke Marketplace access where reasonably necessary to protect users, prevent fraud or abuse, enforce platform policies, or maintain Marketplace integrity.

Because the Marketplace is designed to facilitate connections and transactions between approved participants, certain information may be made available to other authorized Marketplace users, depending on the functionality being used. This may include:

• Business or company name and user name
• General investment criteria and Buy Box information
• Preferred markets and property interests
• Property information and Marketplace activity
• Verification status or indicators
• Offer or transaction-related information
• Other information intentionally submitted for Marketplace participation

Remiliux will determine what information is displayed based on the functionality of the Services, account permissions, user settings, verification status, and applicable policies. Users should not submit information to the Marketplace that they do not have the right or authority to disclose.

Customers may use Remiliux to upload, store, organize, manage, and process information relating to their own customers, leads, sellers, buyers, business contacts, properties, and transactions (“Customer Data”). Customers retain their rights and ownership interests in Customer Data, subject to the rights necessary for Remiliux to provide the Services.

Customers are responsible for:

• Obtaining appropriate permissions and consents
• Providing legally required notices to individuals
• Ensuring that their collection and use of Customer Data complies with applicable law
• Determining what information is appropriate to upload
• Responding to requests from individuals whose information they control, where applicable

Remiliux generally processes Customer Data as a service provider, processor, or similar service provider on behalf of the customer, where applicable. The specific legal relationship may depend on the nature of the data, the Services being used, the customer’s location, and applicable law.

Remiliux does not sell personal information for monetary consideration. We may disclose information where reasonably necessary to provide, maintain, secure, and improve the Services, including with:

Service Providers

Trusted vendors that assist with cloud hosting, data storage, authentication, payment processing, email delivery, communications, analytics, customer support, security, fraud prevention, identity or business verification, infrastructure monitoring, and technical services.

Marketplace Participants

Certain information may be shared with other approved Marketplace participants when necessary to provide Marketplace functionality, facilitate communications, evaluate opportunities, or support transactions.

Professional Advisors

We may disclose information to attorneys, accountants, auditors, consultants, insurers, and other professional advisors when reasonably necessary for business, legal, security, or compliance purposes.

Legal and Regulatory Authorities

We may disclose information when required or permitted by applicable law, legal process, court order, subpoena, governmental request, or other lawful authority.

Business Transactions

Information may be disclosed in connection with an actual or contemplated merger, acquisition, financing, investment, restructuring, sale of assets, bankruptcy, or similar corporate transaction, subject to applicable law.

Protection of Rights and Security

We may disclose information where reasonably necessary to protect the rights, property, or safety of Remiliux and users, investigate fraud or abuse, detect security threats, enforce our agreements, prevent unauthorized use, and respond to legal claims.

Remiliux may use third-party providers to support various functions of the Services, including payment processors, cloud infrastructure providers, authentication providers, email and communication providers, calendar and scheduling services, analytics providers, customer support platforms, security providers, identity verification providers, and other technology providers.

Third-party providers may process information in accordance with their own privacy policies and contractual obligations. Where you choose to use or connect a third-party service, that provider may independently collect or process information under its own terms and privacy practices.

Subscription and other payments may be processed by third-party payment providers. Remiliux does not generally store complete payment card numbers or complete banking credentials on its own systems. Payment providers may collect and process payment information directly in accordance with their own privacy policies, security practices, and legal requirements.

Certain Remiliux features may use artificial intelligence or machine learning technologies to assist with functions such as drafting communications, summarizing information, organizing data, generating suggestions, automating workflows, classifying information, improving productivity, and assisting with CRM activities.

Information processed through these features is used to provide the requested functionality and operate the applicable Services.

Where third-party AI services are used, information may be processed by those providers as necessary to provide the applicable functionality.

Remiliux takes commercially reasonable measures designed to protect information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. Depending on the Services and circumstances, safeguards may include:

• HTTPS encryption and encryption of sensitive information
• Secure password storage and secure cloud infrastructure
• Authentication controls and role-based access controls
• Access restrictions and security monitoring
• Fraud detection and system logging
• Security updates, backups, and operational safeguards

No method of electronic transmission or storage is completely secure. Accordingly, while we work to protect information using reasonable safeguards, Remiliux cannot guarantee absolute security.

Remiliux retains information for as long as reasonably necessary to provide the Services, maintain accounts, operate the Marketplace, fulfill legitimate business purposes, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud and abuse, maintain security, and meet applicable recordkeeping requirements.

When an account is closed, certain information may remain in secure backups, archives, or systems for a limited period before deletion or anonymization, subject to applicable legal, operational, and security requirements. Customer Data may also be retained or deleted according to the customer’s account configuration, agreement with Remiliux, and applicable law.

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Access personal information
• Correct inaccurate information
• Request deletion
• Request portability
• Restrict or object to certain processing
• Withdraw consent, where applicable
• Request information about how personal information is collected or used
• Exercise other rights provided under applicable privacy laws

To submit a privacy request, contact Remiliux Support using the information below. We may request information reasonably necessary to verify your identity and protect against unauthorized requests. Certain rights may be subject to exceptions or limitations under applicable law.

Remiliux and its service providers may process or store information in countries other than the country in which you reside. These countries may have privacy laws that differ from those in your jurisdiction. Where required by applicable law, Remiliux will implement appropriate safeguards for international transfers and processing of personal information.

The Services are intended for individuals who are at least eighteen (18) years old. Remiliux does not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal information from a child under 18 in circumstances where such collection is prohibited, we will take reasonable steps to delete the information.

Remiliux may process information relating to properties, prospective transactions, investment opportunities, buyers, sellers, agents, brokers, investors, and other real estate participants. Such information may be provided directly by users, imported through integrations, generated through use of the Services, or obtained from third-party sources where permitted.

Users are responsible for ensuring that they have appropriate rights and authorization to submit or process information through Remiliux. Remiliux does not independently guarantee the accuracy, completeness, legality, ownership, availability, or suitability of property or transaction information submitted by users or third parties.

To maintain a trusted and secure Marketplace, Remiliux may monitor platform activity for fraud prevention, abuse detection, security monitoring, unauthorized access prevention, policy enforcement, account protection, investigation of suspicious activity, and protection of Marketplace participants.

Marketplace access may be restricted to approved users. Users may be prohibited from scraping, harvesting, systematically extracting, copying, redistributing, or commercially exploiting Marketplace information except where expressly authorized by Remiliux.

Additional Marketplace rules and restrictions may be provided through our Terms of Service, Marketplace Rules, or other applicable agreements.

Remiliux may send communications relating to account activity, security alerts, verification, subscription status, billing, service changes, Marketplace activity, transactions, support requests, system notifications, and other operational matters.

Certain service-related communications are necessary to provide the Services and may not be subject to marketing communication preferences. Where applicable law requires consent for marketing communications, Remiliux will obtain the appropriate consent and provide available opt-out mechanisms.

If Remiliux is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, information associated with the Services may be transferred as part of that transaction. Where required by applicable law, Remiliux will provide appropriate notice regarding such transfers.

The Services may contain links to or integrations with third-party websites, applications, platforms, or services. Remiliux does not control the privacy practices of independent third parties. We encourage users to review the privacy policies and terms of any third-party service they choose to access or connect with Remiliux.

Remiliux may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices, or applicable legal requirements. When we make changes, we will update the Last Updated date at the top of this Privacy Policy. Where required or appropriate, we may provide additional notice regarding material changes.

Your continued use of the Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by applicable law.